Frequently Asked Questions
Everything you need to know about bringing Burford Garden into your home.
What are your shipping rates and delivery times?
We offer standard shipping across the country, typically arriving within 3-5 business days. Express shipping is available at checkout for an additional fee. Large furniture items may require specialized white-glove delivery, which takes 7-14 days.
What is your return policy for home decor?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery in their original packaging. Please note that custom-made furniture and perishable garden items are final sale.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Do you offer international shipping?
Currently, Burford Garden ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installment plans through Affirm.
How can I care for my Burford Garden indoor plants?
Each plant purchase includes a digital care guide sent to your email. Generally, we recommend bright, indirect light and watering only when the top inch of soil feels dry to the touch.